Privacy Policy

Support Systems (Nottm) Ltd customer privacy notice

We respect the privacy of all visitors to our site and account holders and are determined to protect your personal data. This privacy notice tells you what to expect from us once we have collected your data and what we do with your personal information.

We strongly recommend that you read this notice, so you are fully aware of why we collect this data and what it is used for.

Our web site is not intended for use by minors, and we do not knowingly collect data from minors.

Our Contact details

Post

Support Systems (Nottm) Ltd, SSN House, Nottingham Road, Beeston, NOTTINGHAM, NG9 6DP, GB

Telephone

0115 922 9067

Email

sales@ssnltd.co.uk

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Addresses
• Purchase or account history
• Payment details (including card or bank information for transfers and direct debits)
• Credit reference information
• Website user information (including user journeys and cookie tracking)

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Addresses
• Payment details (including card or bank information for transfers and direct debits)
• Purchase history
• Account information, including registration details
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Addresses
• Marketing preferences
• Location data
• Purchase or viewing history
• Website and app user journey information

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Contract
• Legal obligation

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent
• Contract
• Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Contract
• Legal obligation

Where we get personal information from

• People directly
• Credit check agencies

How long we keep information

Whilst there is no legal time limit to holding personal data, we will only retain information as long as is necessary to be able to provide goods and services to you, including satisfying any legal, accounting or reporting requirements.

Who we share information with

Others we share personal information with

• Organisations we’re legally obliged to share personal information with.
• There may be Third-Party links on our site which we do not control. We do not share your data with any third-party sites and you will need to check directly with such sites as to their own privacy policy.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Last updated

1 August 2024